Shipping + Handling

We currently ship to the US only. Please allow 2-5 business days for orders to be processed before it ships. During sales and holidays allow 7-10 business days for processing before shipment. 

Tracking information is automatically sent to the email address you provide at checkout. If you do not receive tracking information within 1-2 business days after the above processing time, please check your spam folder.

Shipping rates are based on weight, destination, and method, and we charge you only what we pay.

We do not ship to PO Boxes. Shipments within the US are estimated to take 3-5 business days in transit. See checkout for full list of precisely calculated shipping rates. Complications with delivery are rare, but please contact the shipping carrier to handle these issues. Once the shipment has left our facilities, we are unable to offer assistance. Haven Luxury Pet Beds is not responsible for delays caused by the post office or lost packages due to address errors.